Support and grievances

For help with Taareef, write to help@taareef.in. Please include the phone number on your account, but never a sign-in code.

To report a recommendation, a reply, a person or a Pack, open its ••• menu and choose Report. You can also block anyone from the same menu. Read the Community guidelines and the Child safety standards for what we act on.

• Name: [Grievance Officer's name, to be published]
• Email: grievance@taareef.in
• Address: [Grievance Officer's postal address, to be published]

To raise a grievance, email the Grievance Officer with the phone number on your account (if you have one), what happened, and what you would like us to do. We acknowledge every grievance within 24 hours and aim to resolve it within 7 days. If you are not satisfied with our answer to a data protection grievance, you can complain to the Data Protection Board of India.

Most requests can be made in the app: "Download my data" and "Delete account" are in Settings. You can also ask the Grievance Officer to give you a summary of your data, correct it, erase it, or register a nominee. See the Privacy policy for details.

Please report security issues privately to security@taareef.in, not in public. Tell us the page or feature, what you found and how to reproduce it, and don't include other people's personal data. We acknowledge reports within 3 business days and keep you updated until the issue is fixed.

We won't take legal action against good-faith research that stays within these rules: don't access, change or delete other people's data beyond what you need to show the problem; don't disrupt the service; don't use social engineering or attack our staff or providers; and give us reasonable time to fix the issue before you disclose it. Our security contact details are also in security.txt.

Law enforcement and government agencies can send lawful requests to the Grievance Officer at the address above. We respond as Indian law requires.